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DFSA Rulebook

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Dubai Financial Services Authority (DFSA)
Rulebook Modules
General Module (GEN) [VER54/04-22]
GEN 9 Complaints Handling and Dispute Resolution
GEN 9.2 Complaints handling procedures for Retail Clients
Written Complaints handling procedures

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‹ GEN 9.2 Complaints handling procedures for Retail Clients

GEN 9.2.1 ›

Written Complaints handling procedures

GEN 9.2.1
GEN 9.2.2
- GEN 9.2.2 Guidance
GEN 9.2.3
GEN 9.2.4
- GEN 9.2.4 Guidance

‹ GEN 9.2 Complaints handling procedures for Retail Clients

GEN 9.2.1 ›

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