‹ GEN 9.2 Complaints handling procedures for Retail Clients GEN 9.2.1 › Written Complaints handling procedures GEN 9.2.1 GEN 9.2.2 GEN 9.2.2 Guidance GEN 9.2.3 GEN 9.2.4 GEN 9.2.4 Guidance ‹ GEN 9.2 Complaints handling procedures for Retail Clients GEN 9.2.1 ›