RPP 5-3-6

Complaints received by the DFSA from members of the public which relate to:

(a) any conduct of or dissatisfaction with any Person regulated by the DFSA;
(b) a potential contravention of a Law or Rule; or
(c) any conduct that causes, or may cause, damage to the reputation of the DIFC or the financial services industry in the DIFC;

are classified as regulatory complaints and are assessed through the DFSA's complaints management function.

Added by Notice of Updates (Made 23rd November 2014). November 2014 Edition