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RPP 5-3-6

Complaints received by the DFSA from members of the public which relate to:

(a) any conduct or dissatisfaction with any Person regulated by the DFSA;
(b) a contravention of a Law or Rule; or
(c) any conduct that causes or may cause damage to the reputation of the DIFC or the financial services industry in the DIFC;

are classified as regulatory complaints and are assessed through the DFSA's complaints management function.

Derived from Notice of Updates (Made 20th December 2012). December 2012 Edition