Complaints received by the DFSA from members of the public which relate to:
(a) any conduct or dissatisfaction with any
Person regulated by the DFSA;
(b) a contravention of a Law or Rule; or
(c) any conduct that causes or may cause damage to the reputation of the
DIFC or the financial services industry in the DIFC;
are classified as regulatory complaints and are assessed through the DFSA's complaints management function.
Derived from Notice of Updates (Made 20th December 2012). December 2012 Edition