GEN 9.2.6 Guidance

Other avenues for resolution of a Complaint may include an external dispute resolution scheme, arbitration or the DIFC Court. Under GEN Rule 9.4.4 an Authorised Firm Providing Money Services or Arranging or Advising on Money Services is required to ensure that Clients have access to an independent complaints handling service.

[Added] DFSA RM56/2008 (Made 1st July 2008). [VER19/07-08]
[Added] DFSA RMI266/2020 (Made 26th February 2020). [VER48/04-20]