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DFSA Rulebook

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Dubai Financial Services Authority (DFSA)
Rulebook Modules
General Module (GEN) [VER52/09-21]
GEN 9 Complaints Handling and Dispute Resolution
GEN 9.2 Complaints handling procedures for Retail Clients
Employees handling Complaints

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‹ GEN 9.2.6 Guidance

GEN 9.2.7 ›

Employees handling Complaints

GEN 9.2.7
GEN 9.2.8

‹ GEN 9.2.6 Guidance

GEN 9.2.7 ›

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© 2020 DFSA refers to the Dubai Financial Services Authority, a body established under Dubai law as the independent regulator of financial services and related activities for the DIFC.