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COB 7.11.5

An Insurer must:

(a) handle claims fairly and promptly;
(b) keep the Client informed of the progress of the claim;
(c) not reject a claim unreasonably;
(d) if only part of a claim is accepted:
(i) provide a clear statement about the part of the claim that is accepted; and
(ii) give clear reasons for rejecting that part of the claim that has not been accepted; and
(e) settle the claim promptly.
Derived from DFSA RM56/2008 (Made 1st July 2008). [VER14/07-08]