DFSAreceives and assesses two types of complaints:
Personwishing to lodge a complaint with the DFSAshould do so in writing. A complaint can be lodged:(a) electronically via the complaints portal on the DFSAwebsite (see http://www.dfsa.ae);(b) by facsimile to 04 362 0801;(c) by sending the complaint to PO Box 75850 Dubai, UAE; or(d) delivering the complaint to the DFSAat Level 13, The Gate Building, DIFC.
When a complaint is received, the
DFSAwill send an acknowledgement letter to the complainant which will include the contact details of the DFSAcomplaints management function.