Entire Section
Complaints
RPP 5-3-3
The
DFSA receives and assesses two types of complaints:Added by Notice of Updates (Made 23rd November 2014). November 2014 EditionRPP 5-3-4
A
Person wishing to lodge a complaint with theDFSA should do so in writing. A complaint can be lodged:(a) electronically via the complaints portal on theDFSA website (see http://www.dfsa.ae);(b) by facsimile to 04 362 0801;(c) by sending the complaint to PO Box 75850 Dubai, UAE; or(d) delivering the complaint to theDFSA at Level 13, The Gate Building,DIFC .Added by Notice of Updates (Made 23rd November 2014). November 2014 EditionRPP 5-3-5
When a complaint is received, the
DFSA will send an acknowledgement letter to the complainant which will include the contact details of theDFSA complaints management function.Added by Notice of Updates (Made 23rd November 2014). November 2014 Edition