Entire Section

  • Complaints

    • RPP 5-3-3

      The DFSA receives and assesses two types of complaints:

      (a) regulatory complaints (see 5-3-6 to 5-3-8 below); and
      (b) complaints against the DFSA and its employees (see 5-3-12 to 5-3-13 below).
      Added by Notice of Updates (Made 23rd November 2014). November 2014 Edition

    • RPP 5-3-4

      A Person wishing to lodge a complaint with the DFSA should do so in writing. A complaint can be lodged:

      (a) electronically via the complaints portal on the DFSA website (see http://www.dfsa.ae);
      (b) by facsimile to 04 362 0801;
      (c) by sending the complaint to PO Box 75850 Dubai, UAE; or
      (d) delivering the complaint to the DFSA at Level 13, The Gate Building, DIFC.
      Added by Notice of Updates (Made 23rd November 2014). November 2014 Edition

    • RPP 5-3-5

      When a complaint is received, the DFSA will send an acknowledgement letter to the complainant which will include the contact details of the DFSA complaints management function.

      Added by Notice of Updates (Made 23rd November 2014). November 2014 Edition