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RPP 5-3-6

Complaints received by the DFSA from members of the public which relate to:

are classified as regulatory complaints and are assessed through the DFSA's complaints management function.

RPP 5-3-7

If, during the assessment of a regulatory complaint, the DFSA identifies a potential contravention of a Law or Rule, it will refer the complaint to the relevant DFSA division for further consideration. Thereafter, the relevant division assumes responsibility for the complaint.

RPP 5-3-8

All complaints lodged with the DFSA are held in confidence in accordance with the Regulatory Law 2004. However, in order to assess a complaint properly, the DFSA may need to speak to third parties including any Person who is the subject of the complaint.