Entire Section

  • Complaints

    • RPP 5-3-3

      The DFSA receives and assesses two types of complaints:

      (a) regulatory complaints; and
      (b) complaints against the DFSA and its employees.
      Derived from Notice of Updates (Made 20th December 2012). December 2012 Edition

    • RPP 5-3-4

      A Person wishing to lodge a complaint with the DFSA should do so in writing. A complaint can be lodged:

      (a) electronically via the complaints portal on the DFSA website (see http://www.dfsa.ae);
      (b) by facsimile to 04 362 0801; or
      (c) by sending the complaint to PO Box 75850 Dubai, UAE or delivering the complaint to the DFSA at Level 13, The Gate Building, DIFC.
      Derived from Notice of Updates (Made 20th December 2012). December 2012 Edition

    • RPP 5-3-5

      When a complaint is received, the DFSA will send an acknowledgement letter to the complainant which will include details of the DFSA officer assigned to assess the complaint.

      Derived from Notice of Updates (Made 20th December 2012). December 2012 Edition